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MGIS

Dear Valued MGIS Broker,

Virtually all our competitors are changing their tunes — service models to be exact — and moving service for groups under 100 lives (and perhaps even bigger groups) to an 800 number/call center model run out of a home office or overseas.

The MGIS high-touch service model with dedicated, experienced account managers for all group sizes is very different from what you and your customers may be experiencing with other carriers. To give physician groups reassurance that claims will be taken care of properly, we offer service guarantees that cover claims turnaround time, financial accuracy, and even response time to phone calls.

With the fourth quarter being a time when many groups may change carriers, or at least consider a change, please be aware of the pitfall of low cost but poor service. In the long run, you'll have to spend real dollars to hire account management people to do the work that some carriers used to do … not to mention the additional expense of dealing with service headaches and nightmares, including the loss of customers.

With MGIS, you can count on personal service – a dedicated, experienced professional you can actually talk to – versus what the market now offers. Service excellence is yet another reason why we have a history of high customer persistency, and why many of our physician group customers have been with us for 20, 30 and 40+ years.

And that can be music to your ears.

Sincerely,

Your friends at MGIS



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