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MGIS in the Media

As Featured In:
Physicians Practice
May 26, 2013
by Jeffrey D. Brunken
 
Courteous Practice Staff Can Reduce Your Malpractice Risk

It’s always a learning experience when we look at claims and the story behind a malpractice lawsuit. A surprise to most physicians is how many lawsuits are the result of how patients felt about their physicians and their staff, regardless of the quality of care they may have received.

This Physicians Practice blog entitled ‘Courteous Practice Staff Can Reduce Your Malpractice Risk’ written by MGIS president, Jeff Brunken, stresses the importance of considering the "warm and fuzzy" side of the patient experience and factors that influence patients’ perceptions.

 

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